FAQs about: [general questions] [screen printing] [embroidery] [apparel] [payment] [shipping & finishing] [artwork & design]

1. Do you print on customer provided shirts? Not unless you have over 144 pieces for each design. Pricing is figured on a contract price.
   
   
2. What is your turn around time? 2 weeks or less.
   
   
3. Do you have rush service? Yes, rush is anything under 2 weeks. For orders under one week a fee of 25% of the total order will be added. For 3 days, 50% of the order and for same day, 100%.
   
   
4. What are your hours of operation? M-F 10am-6pm or after 6 by appointment for pick up.
   
   
5. Do you have weekend hours? Not typically. We may sometimes work overtime on the weekends if we have some catching up to do, but we generally don't have specific hours we are here. If you need to pick up on the weekend, let us know before hand and we may be able to accommodate you.
   
   
6. Where are you located? We own a very large, historic barn on our home property in Richfield, MN. We have fully renovated it into our working studio and display room. We don't generally advertise our address online since we are often out n' about throughout the day. We'd hate for a customer to stop by when we're out. Because of this, we highly encourage our customers to contact us to set up appointments for pick up or initial consultations.
   
   
7. Where did the name "Monkey in a Dryer" come from? If you must know.... click here.

1. What is your minimum order for screen printing? 24 pieces of the SAME design. This could be a combination of t shirts, long sleeves, sweatshirts, etc.
   
   
2. Do you do one off shirts? No, our minimum is 24.
   
   
3. Do you do all over printing? Yes, we can offer this service. The minimum is 300 pieces and up to four colors in the design.
   
   
4. Do you offer digital printing? Yes. The minimum is 24 pieces.
   
   
5. Do you do sample shirts? Price for a sample shirt is $100.00 per design color + the cost of the garment (paid up front). If you decide to place the order of the same design, you will be credited all monies paid for the sample. If you have changes to the original design, you will not be credited for the original sample.
   

1. What is your minimum order for embroidery? 24 pieces of the SAME design. This could be a combination of t shirts, long sleeves, sweatshirts, etc.
   
   
2. Do you do one off shirts? No, our minimum is 24.
   
   
3. Do you do sample shirts? The price for an embroidered shirt would include the cost of the apparel, the digitizing of the design, the cost of the actual embroidery and all shipping costs. In total, this can be upwards of $100 or more. Of course, once the digitizing is done, you don't have to pay for that again when you place your actual order.
   

APPAREL QUESTIONS:
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1. What type of shirts do you print on? We typically print on Gildan brand shirts. These are a good quality shirt at a reasonable price - your basic needs tee. We also get a lot of requests for American Apparel, Alternative Apparel and organic shirts. These and many more are available from us. Here is a list of some of our favorite brands.
   
   
2. Can we see samples of the shirts in person before we choose? Yes, we have a showroom in our studio with many samples of the most popular items we print on. You can contact us to set up a time to swing by. We can also ship you any samples you request at wholesale cost + shipping charges.
   
   
3. Do you have sample color charts available? Yes, we have color charts most of the brands we carry. You can request to have these shipped to you or you can set up a time to see them at our studio.

1. What payments do you accept? Visa, MasterCard, School or Business checks. NO personal checks.
   
   
2. Do you offer Net30? No. We do offer invoicing for larger companies, schools & churches, but you must get prior approval from us. All others must pay before or when they pick up their order.
   
   
3. Do you offer any discounts? We try to keep our prices as low as possible. We do, however, offer 10% off to our serving military personnel ('cause we love ya)!
   

1. Do you deliver? We will ship your order upon request. Shipping charges can be billed to your credit card or you may use your own FedEx or UPS shipping account. Shipping charges can be approximated by how many shirts you order. For example, If you order in 100 shirt increments, each 100 shirts is approximately $25.00 for ground shipping.
   
   
2. Do you offer drop shipping? We do provide this service at a cost of $5.00 per garment. This includes folding, bagging, labeling and shipping to anywhere in the USA. Additional fees may apply for international orders.
   
   
3. Do you offer finishing services? Yes, we can fold, bag & tag your items for you. Contact us for exact price.

1. What kind of files do you accept? Illustrator files are best. Here is a detailed description of what we are looking for.
   
   
2. Do you offer design services? Yes. There is a $50/hr. charge. You will be billed in :30 minute increments and we will let you know before hand the approximate price before we start your project.
   
   
3. Who does your website? We do.
   
   
4. Will you do my website? No. We simply don't have the time.